New Year’s Resolution 2023: Improve accessibility of your workplace for your deaf/HoH colleagues

The new year brings a fresh start to our lives; it’s a natural time to reflect on the year past and make plans for the coming year. In what is becoming a The Mind Hears New Year tradition (see posts from 2019, 2020, 2021 and 2022), we have updated our list of recommendations for making your workplace accessible and refined the layout of the recommendations. You can view and download the full list of recommendations for making your workplaces (in-person, hybrid and remote) accessible for your deaf and hard of hearing colleagues at this link. Below we provide an outline of the best approaches for increasing workplace accessibility and provide links to blog posts that explore particular aspects in detail.

Universally design your workplace: Our spaces become more inclusive for all when we improve access for any subgroup of our community. Consequently, by increasing the accessibility of our workplaces for our deaf and hard-of-hearing (HoH) colleagues, we create a better workplace for everyone. This includes hearing folks who have auditory processing disorder, use English as their second language, or are acquiring hearing loss during their careers. Chances are that someone in your department has hearing loss, whether they’ve disclosed this or not, and will benefit from your efforts to make your workplace more accessible (see The Mind Hears blog post about where are all the deaf and hard of hearing academics). This is why you should universally design your workplace now and not wait until someone who is struggling asks you to make modifications.

Sharing the work: With a google search you can find several resources on workplace accessibility for deaf/HoH employees, such as the Hearing Loss Association of America’s  (HLAA) very useful employment toolkit. One drawback of these resources is that nearly all of the suggestions are framed as actions for the deaf/HoH employee. While deaf and hard of hearing academics need to be strong self-advocates and take steps to improve their accommodations, our hearing colleagues can help us tremendously by sharing the work to create accessible workplaces. Speech reading conversations, planning accommodations, and making sure that technology/accommodations work as intended is never-ending and exhausting labor that we do above and beyond our teaching, research, and service. Your understanding and your help can make a large impact. For example, if a speaker doesn’t repeat a question they were asked, ask them to repeat even if you heard the question just fine. The people who didn’t hear the question are already stressed and fatigued from working hard to listen, so why expect them to do the added work of asking speakers to repeat? (see The Mind Hears blog post on listening fatigue). Repeating the question benefits everyone. The changes you make today can also help your workplace align with equal opportunity requirements for best hiring practices (see The Mind Hears blog posts about applying for jobs when deaf/HoH here and here). The Mind Hears coordinated the listing of advice for different academic settings below to help you become better allies today.

One size doesn’t fit all: If a participant requests accommodation for a presentation or meeting, follow up with them and be prepared to iterate to a solution that works. It may be signed interpreters (there are different kinds of signing), oral interpreters, CART (Communication Access Realtime Translation), or Assistive Listening Devices(formerly called FM systems). It could be rearranging the room or modifying the way that the meeting is run. Keep in mind that what works for one deaf/HoH person may not work for another person with similar deafness. And what works for someone in one situation may not work at all for that same person in another situation, even if these seem similar to you. The best solution will probably not be the first approach that you try nor may it be the quickest or cheapest approach; it will be the one that allows your deaf and hard-of-hearing colleagues to participate fully and contribute to the discussion. Reaching the goal of achieving an academic workplace accessible to deaf/HoH academics is a journey.

Want to be a better ally and make your workplace accessible for your deaf and hard of hearing colleagues? Follow this link to read our list of recommendations. We welcome your comments and suggestions either to this post or directly within the document at this link.

Profile: Dr. Stephanie Flude

Twitter: @thenoblegasbag

Professional Information, such as: 1) Current role/title: 2) Location:  3) Field of expertise:

Earth Science PDRA,  freelance research, training and management consultant and artist. I currently live in a gorgeous seaside village in north east Scotland.

1. Tell us about your background? For example, tell us about your hearing loss, your schooling, and/or your family/culture

Unlike many of the other profilees, my hearing loss began in adulthood and I’ve only been part deaf for around half of my lifetime. I grew up in a town in northern England with a very middle-class upbringing. I don’t really remember interacting with any deaf people while growing up and my exposure to and awareness of deafness was limited to the idea that old people wore hearing aids, and sometimes someone would translate something into sign language on TV.

I probably started losing my hearing around the age of 21, but didn’t notice or get a formal diagnosis until I was in my mid-twenties. When I was 21, I had a hearing test as part of an investigation into some sinus pain I was having. With that test I discovered I had tinnitus; I came out of the test saying that I probably missed some beeps because I thought they were just normal background noise in my head that I hadn’t noticed before. In hindsight, I think that test actually showed hearing loss, but the consultants never actually showed me my audiogram or raised the issue – they just gave me a leaflet on tinnitus and that was that. I hadn’t noticed any problems with hearing, other than with one friend who is notorious for mumbling very quickly anyway, so didn’t think any more about it. Until a few years later when someone asked me if I was beeping. I thought my digital watch alarm had just stopped working about 6 months earlier. Turns out it was working fine and I just couldn’t hear it anymore. 

My first proper audiogram showed I had above average hearing in the lower frequencies, but I was losing the high frequencies. I was given one hearing aid to try out initially. I remember feeling very disoriented when leaving the audiology clinic, wearing that hearing aid for the first time as sounds on my left were louder in my right ear. I also remember substantial pain and discomfort during those first few weeks of wearing ear moulds. I don’t know whether I just had badly fitting ones to start with or whether there is just an adaptation period. 

My hearing loss is sensorineural, and probably down to a genetic mutation, but not any of the ones they can test for (or could test for 15-20 years ago). It is progressive and I was quickly moved onto wearing both hearing aids. And then more powerful hearing aids. A few years ago, I completely lost the highest frequencies in my right ear – that was not a fun hearing test as having a sound you can’t hear blasted into your ear at full volume feels a bit like your brain is being electrocuted.

Year by year I lose more and more of my hearing, and I’m now borderline eligible for cochlear implants, so there are big decisions for me on the horizon.

2. How did you get to where you are? For example: How did you decide on your field? How did you decide to pursue a higher degree in your field? What concerns did you have when you started out?

Some of my earliest memories are fossil hunting on a beach with my Mum. I think I inherited my love of the natural sciences from her. I’ve also always been a magpie, drawn to shiny things, and so developed an interest in rocks and minerals. I had the (rare) opportunity to take Geology at school, with one of the UK’s most enthusiastic and inspiring teachers, and got hooked. At university, I had plans to become a physical volcanologist (my inner magpie again – you can’t get much shinier than glowing basalt lava), but my maths and physics wasn’t good enough, and I drifted into geochemistry instead, where it is much easier to visualise and interpret data plotted on graphs and charts. I still wanted to work with volcanoes, and so research was really the only way to go. I managed to get onto a funded PhD program studying the temporal evolution of some Icelandic volcanoes, without having a masters, thanks to spending 5 months doing voluntary work at the Hawaiian Volcano Observatory.

I finished my PhD in the usual (for the UK) 3-4 years, but my publication record got off to a slow start, so I was not very competitive in the research job market those first few years. In hindsight, it is possible that my hearing loss contributed to that difficulty – I was diagnosed about a year after completing my PhD, and so was probably struggling to hear and understand spoken conversations for a year or two before that, but without realising it, and instead just feeling tired all the time and low on capacity to get those papers written.

The slow start on publishing had me drifting from postdoc to postdoc. My first two postdocs, like my PhD, used a technique called Ar/Ar dating, where you work out how old a rock is by measuring isotopes of the noble gas Argon. At some point, funding for dating rocks dried up and I found myself taking a massive side step to work on a project that used noble gases as chemical tracers for carbon capture and geological storage (CCS). That was my gateway into the energy transition world, that has seen me working on a wide range of CCS issues, on hydrogen exploration, and recently teaching MSc students about energy technologies, climate change, and CO₂ emissions mitigation. 

I left mainstream academia about a year ago. By the time my CV (i.e. publication record) became competitive enough to stand a chance of getting an independent research fellowship or lectureship I was too “old” to be eligible for most fellowship programs (i.e. >10 years post PhD). When I started my last postdoc at Oxford University, I thought that would make-or-break my career. Thanks to Oxford’s exceptional careers centre, it broke it in the best possible way. I had the opportunity to engage with loads of entrepreneurial training and development, that helped me realise that academia is too restrictive for me – I am a generalist who thrives on getting above average expertise in a lot of things, but not the really high level of focussed expertise in a single niche, which is unfortunately still necessary to get on the permanent job ladder in the UK academic climate. The support network I developed through that training also helped me realise that my transferable skills ARE actually in demand, and it is possible to make a living off them. So I took the leap, set myself up as a portfolio career freelancer…. And landed right back in academia again with my first and third contracts, and I’ve just now started a new part-time PDRA at Strathclyde University, looking at storing heat in abandoned coal mine shafts. You gotta laugh.

This period of career transition was also important for bringing me into The Mind Hears. I first met Michele Cooke, co-founder of The Mind Hears, in San Francisco, at the AGU conference (back when we still had in-person conferences). I was giving a poster about native hydrogen. Michele was giving a talk about The Mind Hears and accessibility. We stayed in touch, and around the time I was finishing my last postdoc and looking out for freelance work, I saw that Michele was asking for someone to help with social media for The Mind Hears. So here we are!

3. What is a professional challenge you have faced related to your deafness? How have you mitigated this challenge?

As my hearing loss is progressive, the challenges are constantly evolving, and it is difficult to distinguish between professional challenges and general life challenges. Following meetings, lectures, and seminars has become increasingly difficult over the years, to the extent that I feel like I benefitted from, rather than suffered through, the pandemic lockdown with the move onto online meetings, with captions. One specific challenge that comes to mind is when I realised that I couldn’t hear the fire alarm while working in a particular lab (noble gas labs use a lot of pumps and compressors, so they are quite noisy). My supervisor at the time set up an elaborate plan, that meant I wasn’t allowed in the lab outside normal working hours (yay! – no late nights!), and I would always have a building buddy who would stop by the lab if the fire alarm went off. It was a nice idea, but within a couple of months, everyone who was supposed to be supporting the plan forgot about it, including the supervisor who then scheduled me on evening shifts in the lab. I ended up just leaving the door open when I was alone in the building. To any lab owners reading this – please have your institutions install flashing lights as part of the fire alarm – it is far more accessible!

4. What is an example of accommodation that you either use or would like to use in your current job?

It is more of an accessory than an accommodation, but I don’t know how I would survive without my Roger Pen / Roger On (or some other device that lets my hearing aids work like headphones – see post on FM systems). At the moment, most meetings I have are on video call, so my Roger Pen is attached to my computer and streams audio directly to my hearing aids. It is also great if I can get presenters to speak into or wear it during meetings, lectures etc. 

5. What advice would you give your former self?*

Don’t hide your fire!

I think becoming more and more deaf has increased my ability to advocate for myself, mostly out of necessity. And that seems to have improved my capacity to speak up in general and share my opinion more often.

6. Any funny stories you want to share? For example: hearing aid batteries going dead at inopportune times, mis-hearing  – hearing gaffes, dating with deafness

Remember that notorious-for-mumbling friend I mentioned in the first section? I remember a phone call with them – I think it was shortly before my hearing loss was diagnosed –  they were talking about going on holiday and I was really confused because it sounded like they were going on holiday to Frog. We spent what felt like ages trying to establish what the place was. “Frog” evolved into “Frarg” which made even less sense, before I eventually managed to parse “Prague”. More than 15 years later, it is still an in-joke and we occasionally just shout “FRARG!” at each other.

Invitation to an online meet-up with The Mind Hears community

One of our goals with The Mind Hears blog is to build a community and reduce isolation for deaf and hard of hearing academics.

To provide an opportunity for our community to meet and interact, we are developing a series of “open house” drop in sessions on Zoom, where people can come along to network, chat, and share experiences. You can meet other deaf and hard of hearing academics including folks who have contributed to and been profiled by the Mind Hears.  Students are welcome!

Our first session will be Friday 7th October, and will run for 1.5 hours (see a list of times in different time zones below). Pour yourself a cup of tea or coffee, and stay for as little or long as you would like. Unfortunately, we can’t provide cake as this is a global event.

   18:00-19:30 CEST

   17:00-18:30 BST

   12:00-13:30 EDT

   09:00-10:30 PDT

To provide a safe space for the event, we are asking people to register in advance. Registration is free, and you will receive a link to access the event on registration. Please follow this link to register.

Captions will be enabled, and we will also have American Sign Language interpreters for the session.

Looking forwards to seeing you,

-Michele, Ana and Steph (the Mind Hears team)

The Mind Hears Mission Statement – Welcoming Chinese speakers

Translated by ~Jenny Kung, Heather Fair, and Minru Li

With help from Xiang Li, Anran Cheng, and Xiaoxu Ma

The goal for The Mind Hears is to serve as a global resource for deaf and HoH (hard of hearing) academics. Though countries differ markedly in the degree of resources provided to deaf/HoH individuals, our hope is that this blog can be a refuge and forum for all, regardless of where you are. To date, however, most of our blog contributors and followers have been in the US and Europe. Jenny Kung, Heather Fair (see Heather’s recent profile), and Minru Li have generously reproduced The Mind Hears Mission Statement here in Simplified Chinese characters to help reach our Chinese-speaking friends, allies, and colleagues worldwide. We welcome help with translating our mission statement to other languages!

Image modified from original by Eddo under a CC BY-SA 3.0 license

宗旨宣言

该博客由处于各个职业阶段并有一定程度听力受损的学者撰写，供所有听力受损的学者使用。 我们使用‘聋人/HOH’ 来指代所有失聪或有听力障碍的人，不论其听力受损程度如何或采用何种首选交流方式（口头或手语）。本博客的目标是： 

• 提供一个集思广益的平台，应对我们面对的挑战。
• 分享听力受损人群在学术界的发展策略。
• 创建聋人/HoH学者社群从而加强学术机构中沟通方式的包容性。

为什么用博客?

尽管经历可能各有不同，但作为聋人/HoH学者，我们总是身处为非听力受损人群所设计的环境中, 如何在专业上取得成功是我们面临的巨大挑战。由于各自背景以及所处的机构组织不同，我们可能拥有不同的争取资源和权益的能力以及解决问题的方法和策略。但是受到听力受损这种无形的残疾的限制，我们很难认识彼此，因而错过了相互学习的机会。通过这个博客，我们希望能够接触到世界各地的失聪及听障学者，从而减少孤立并建立一个资源和思想的共享平台。尽管听力受损程度不同且对各自生活的影响不一，通过这个博客，我们希望为所有浏览及参与讨论的人提供价值。

为什么关注学者？

作为学者，我们需要与听力正常的同事和学生开展各种持续沟通的交流的活动，比如：授课、出席研讨会、参加委员会会议和资助小组会议，主持和领导各种学术议，参与科普活动，并与媒体沟通。以上沟通场景是学术环境中特有的挑战，而作为学者，无论是听力正常人还是聋人/HoH，掌握以上场景中的沟通能力是获得成功的先决条件。社会及高校提供了针对听障患者的基础咨询和服务，然而该服务在大多数情况下无法满足我们聋人/HoH学者的专业需求。通过本博客，我们旨在创建一个聚焦聋人/HoH研究生学术群体的资源中心，从而帮助所有认定为聋人/HoH的学者实现其最大的专业潜能。

为什么“心灵能听见”？

我们博客的名字来源于雨果写给聋人教育学家贝尔蒂埃的一封信：

“心灵能听见时，即使耳朵听不见又如何呢？唯一的耳聋，真正的耳聋，治不好的耳聋，是心聋。”这个说法包涵了一个强有力的理念，在以听力为主的学术环境中，我们能否对学术研究和社会发展做出贡献，并非取决于是否能听见声音，而是是否能保持创新和坚韧。听力残障人士的沟通手段包括手语，唇读，助听器，字幕和人工耳蜗等，已经充分展示了人类聪明才智的无限潜能。雨果的说法与我们的信念不谋而合，那就是敞开心胸，对不同的解决办法采取开放态度，接受和听取不同的观念。无论是先天还是后天失去听觉能力的人，我们都已经在学术界工作中发展出了通向成功的道路。有时耳聋是件好事（列如：耳聋增益，Deaf Gain），但有时亦会带来很多负面拖累。此博客是一个表达观点和分享经验的家园。希望你们会发现这里是一个充满能量，资源丰富、思想开放、收获累累的聚会之地。

Harnessing social media to advocate for accommodations

-Paige Glotzer and Michele Cooke

While just the mention of ‘social media’ can elicit eye rolls from our senior colleagues, many of us deaf and hard of hearing (HoH) academics have found social media, such as Twitter, Instagram or Facebook, to be very helpful for connecting with others who share similar lived experiences. However, sharing our experiences with lack of access on social media can be a mixed bag. Occasionally, they receive no response or engagement. Sometimes, our stories evoke ‘that is terrible’ responses. Many folks feel powerless to offer effective solutions and they might either not respond or provide a ‘this is terrible’ response. This is understandable. Lack of communication access is a very challenging problem that often cannot be fixed easily because many of our conferences, lectures, meetings, etc. were designed by and for hearing people. Providing a ‘this is terrible’ response validates our frustration even if it doesn’t actually help to change the situation.

One amazing aspect of social media is that sometimes our message can reach folks who actually do have the power to change communication access. But will they make changes or not? 

A few months back Michele was impressed with how effectively Paige was able to use social media to self-advocate for change. We decided to co-write this post to provide an example of how one hard of hearing academic inspired a conference (we will call it the ABC conference) to swiftly change their inaccessible approach after it was already underway. Like other deaf and HoH academics, we are both used advocating for our needs in professional settings. Paige has been outspoken about turning self-advocacy into policy in their home department at the University of Wisconsin-Madison. They had long admired Michele and Ana’s work on creating The Mind Hears platform and community for deaf and HoH academics. We hope that this example can serve as a model for how we all can be more effective with our self-advocacy. 

Paige took to social media after a frustrating morning when they joined a virtual panel as an audience member and realized that not only was there no captioning, but neither was there the usual Zoom feature to request it of the host.

Post #1: An entire zoom conference I’m required to attend as part of a prize committee without even the option to request captioning in sessions?   LOL

The post got quite a few ‘this is terrible’ responses. Paige used those responses to explain the issue and educate commenters.

Post#1 follow up comment: They don't let you directly message a host in the chat so I'd have to publicly request captioning, revealing my disability to everyone in the session. Still awful but preferable to what seems like total ignorance and zero effort on considering accessibility.

The story could have ended there but Paige opted to advocate for change in two ways. First, they privately contacted the meeting organizers and then they shared a summary of the meeting on social media in a follow up post.

Post #2: This is the exchange I had with the moderator of the ABC in its virtual conference lobby. This is a major organization and a large international conference, being held entirely on Zoom. I'll be sending an email to the leadership later. I'm tired.

Paige: “Good morning. I am currently in a session where there is not even an option to request captioning. I am surprised by this. Is there something that can be done to ensure this basic accessibility feature in all sessions? The only time I've encountered this problem in the past is when the host of a Zoom session does not have an institutional Zoom account that supports live transcription.”

ABC representative: “Sorry to hear this. The meeting will be recorded. And we can add captions afterward if you need to re-watch your presentation. The ABC does not have an institutional account. Again, apologies for this.”

Paige: “This is very disappointing. It means I can't participate equally if I want to ask questions. I'm also on a time-sensitive prize committee so waiting for the captions to be added probably won't let me meet the requirements of my job today. This is a basic accessibility measure long standard at virtual conferences. I have long loved being a part of the ABC but today it has sent a message that disabled members such as me are not considered or valued, even as we do service for the organization.”

ABC representative: “Hello, I am currently looking into our options. And we will surely take this to the Trustees.”

Paige: “Thank you.”

A member of the ABC conference committee also saw the post on social media. 

ABC chairperson comment to post #2: Hi all writing into this as ABC person centrally involved in planning this conference and also active in it for many years. We assumed that our zoom account would support captions. We have never done a conference like this before so we are learning. This was unexpected. My apologies this has happened but as our web coordinator said we'll look into this to try to figure this out.

A little later in the same thread

ABC chairperson follow up: You've been sent an email from the ABC president apologizing and explaining how this happened- and also that we think the problem has been fixed.

Paige: That sounds really fantastic. Thank you to you and everyone at the ABC who worked to resolve the issue. I'm looking forward to trying out the captions tomorrow.

The next day Paige logged in to find Zoom’s live transcription enabled for all conference panels. Paige posted a follow up to conclude the story and give credit to the organizers they knew were reading:

Post #3: After my exchange with the ABC and my post here, leadership reached out to me and worked with Zoom to enable captioning in sessions. The president of the ABC personally apologized and folks checked in with me today to make sure live transcription worked. I am happy that the organization responded rapidly and collectively to increase accessibility in the middle of the conference. Today's going much more smoothly. 

My hope is that people remember this when planning the next conference. Whether in person or virtual, access needs to be considered (and tested beforehand) just like any other standard feature of an event.

This story ends with the conference apologizing for the oversight and providing improved access. But not all of our self-advocacy stories end this way. Both of us have participated in inaccessible conferences. A group of AV staff once told Michele that no FM telecoil neck loops were available anywhere in the major US city of their conference. Paige has repeatedly been told that access features such as captioning recordings or providing access papers are too expensive and cumbersome to consider. We all have stories where we request better access and get nowhere.

What made advocating for change effective in this instance? What can we learn from Paige’s experience in order to make our own advocacy efforts more effective.

1. They didn’t stop after the initial sharing on social media. Talking to the conference representatives takes valuable energy and time. Energy and time that you could be investing in the conference.  Paige recognized that they needed to prioritize investing time in contacting the conference representative and taking notes on that conversation. 
2. In advocating for themselves, the Paige was very clear that their lack of access wasn’t just going to affect them but also the integrity of the prize committee.  Unfortunately, when organizations perceive that only a few deaf or hard of hearing people are impacted, they will not see the issue as important. Being able to frame your lack of access as impacting others provides more traction. While not all of us are part of prize committees we can say “A colleague has asked me for feedback directly after their presentation and I won’t be able without better access”. This kind of statement, which can always be true, points out how much everyone misses out when deaf/HoH are excluded. If applicable, one can also make the point that more accessible communication, such as captions, benefits more than just deaf and hard of hearing participants. Ideally, this numbers game should not be necessary. Unfortunately, we know we are self-advocating within ableist settings.
3. When Paige shared the exchange with the conference representatives on social media, the conference was now being held accountable publicly for their response. This is a very savvy use of social media. Now it isn’t just the deaf/HoH academic who is waiting the conference representative to respond, but many hearing colleagues are also now invested in the outcome and will want to see the conference do the right thing.

The conference chairperson who read the social media posts was wonderful at accepting that they needed to make a change. Sometimes folks just get defensive and aren’t willing to change. We like to think that points 1-3 helped the conference chairperson be more receptive to change but sometimes this is out of our control.   

---

Paige Glotzer is Assistant Professor and John W. and Jeanne M. Rowe Chair in the History of American Politics, Institutions, and Political Economy in the University of Wisconsin-Madison Department of History. Their award-winning first book, How the Suburbs Were Segregated: Developers and the Business of Exclusionary Housing, 1890-1960 was published in 2020. Their work has been featured in both peer reviewed journals and popular outlets, including the Journal of Urban History, CityLab, and Time. They joined the University of Wisconsin after a postdoctoral fellowship at the Harvard University Joint Center for History and Economics.

Profile: Dr. Heather Fair

• Current title: National Science Foundation (NSF) Postdoctoral Research Fellowship in Biology
• Location: University of Minnesota
• Field of expertise: stream ecology, microbial ecology of glacial-melt streams, glaciers and periglacial environments, and traditional ecological knowledge
• Website: www.heatherfair.com

Introduction: Someone took a bite out of my cookie

I was born with a bilateral moderate-severe mid frequency sensorineural (MFSN) hearing loss.  This type of hearing comprises 0.7-1.0% of sensorineural hearing losses in which high-frequency (descending) and pancochlear (flat) hearing losses dominate.  MFSN is described as the u-shaped audiogram or cookie bite hearing loss because sounds in the mid frequency, or spoken range are affected, with an audiogram that looks like a bite has been taken out of a cookie (Figure 1).  Cookie-bite losses are virtually all genetically acquired, whereas aging and noise exposure are the most frequent causes of high frequency hearing loss.  This link is an auditory example of what it is like to hear with a cookie bite hearing loss.

Figure 1.  A mid frequency sensorineural hearing loss audiogram.  The horizontal lines from 0-20 represent the decibels of sound that the average hearing person is capable of hearing.  The curved lines denote the decibels of sound in which an individual with cookie bite hearing loss can hear in the right (A) and left (X) ears.  This type of hearing loss occurs within the human spoken range with many sounds important for speech recognition masked by the hearing loss (e.g., p, h, g, ch, sh, f, k, s, a, r, o, and th).

As an ecologist, I think of people who are profoundly Deaf, those with a reverse slope hearing loss, a cookie bite loss, or deafness from a young age, as a rarity within the tremendously diverse field of ecology in which all individuals play an important role in the human ecosystem.   

Without hearing diversity, we are missing the tremendous collective power of different human experiences, ideas, and creative thought which is shaped by information that our ears and eyes take in and interpret throughout our lives.

Tell us about your background 

I was born and raised in a small Amish community in northeast Ohio where my Amish great grandparents were forced to leave the church due to their furniture business.  My grandpa (who spoke Pennsylvania Dutch), dad who was a mechanical engineer (who I suspect had a cookie-bite hearing loss), mom (educator who worked with people with disabilities), and brother owned and managed the store.  I lost my parents at an early age and the store has since become a brewery, which is pretty neat as I am a hop grower myself.   

At the time I was born, infant hearing tests were not standard, so I was not diagnosed with my congenital hearing loss until around the age of eight.  I was also diagnosed with severe near-sightedness at the same age.  When my family was at our farm one day, I asked, “what are all the people doing standing on the hill?”  What I thought were people were actually cows.  I was taken for my eye exam where the big E was a blob and I got my first bottle-thick bifocal glasses.   

As much as I hated my glasses, reading became enjoyable and I excelled at creative writing by using my imagination – because, hearing fatigue set in for me after the first few minutes of a class, and I was able to take a trip into my mind.  During these trips, I was terrified that the teacher would pull me back into the classroom by asking a question that I wouldn’t know how to answer, so I tried to remain as inconspicuous as possible.   

During my first hearing exam, I remember the doctor explaining hearing aids to mom but when technology limitations for cookie-bite losses and cost were discussed my mom’s expression guided the doctor’s response.  He waved his hands and declared, “don’t worry, she’ll figure it out!”  That’s the last time my deafness was discussed.  We have to remember that back in the 70s; the concept of accommodations did not exist.  Assuming an 8-year old would figure out what accommodations were and then apply them to her life was a monumental task.   

My most vivid recollection of kindergarten was at the final bell of the day, when the principle announced “it’s time to line up outside at the buses”.  I would put my head in my arms and cry in fear as this meant I had to figure out which bus was my bus number and read invisible lips when I was off track.  I was terrified that I would end up at the wrong end of the county instead of home!!  Could I have benefited from sitting in the front row in classes and obtaining notes from others?  Absolutely!  From cued speech?  Oh my, this would have been a game changer for a cookie-biter in a hearing world!  Learning ASL at a young age?  Absolutely!!!   

Looking back at my life up through mid-career when I finally got hearing aids, I’m amazed how I was able to stumble through life by reading lips, speech-guessing, expression reading, and avoiding burdening people by asking them to look at me and repeat.  What I ended up doing was to laugh or to nod my head with a “yah” when the overwhelming effort to figure out what was being said exhausted me.  Therefore, I suspect people had an impression of me as either scatter brained or very agreeable.  No one knew I had my deafness because I, myself, didn’t realize I had a credible issue because as the doctor said, I could “figure it out”. 

How did you get to where you are?

My road to becoming an environmental scientist was circuitous.  The wonderful advice instilled by my parents, “you can be whatever you want” is something I hold very close to my heart.  With my upbringing in a family business, business was the option I knew I could earn a living regardless of my passions, of which I had many. 

I spent summers in the nearby creeks and loved raising cows, guinea pigs, dogs, cats, parakeets, and a donkey, but I didn’t know that ecology/environmental science could be a career.  Besides playing first base in little league and punt-pass-and-kick with the boys, my first strong interest beyond writing was in playing and arranging music.  I played piano, trombone, trumpet, French horn, and e-flat alto, and later learned violin while I was getting an MBA.  No auditory words necessary with these pursuits. 
 

Whenever I had a passion to learn a new instrument, I headed to the little barn behind our house and practiced for hours.  Defiant!  No one was stopping me from switching from trombone to trumpet!   When I saw the Ohio State University Marching Band perform my sophomore year on a field trip, I decided this was the band I wanted to be in, so after high school I picked up an e-flat alto and painted 22.5-inch separated lines down the driveway to perfect the military-style high step.  Highly competitive, I made it into the band my freshman year and every successive year.  While around this creative group of musicians, I was amazed at how they could belt out crass jokes and sing lyrics to pop, rock, and looney tune hits!  How did they hear all those words?  I also was bestowed a nickname in the band that I won’t divulge, but I’m sure there is a direct correlation with my cookie bite hearing loss.   

I had considered a career in medicine but my first attempt at chemistry sitting more than 10 rows away and to the right side of the lectern with a heavily-accented Russian chemist lecturer in a 500+ student lecture hall, did not go well.  I decided I would rather work outside than in a hospital anyway, so I should find a career where I could travel.  So, I went the practical route and chose international business management and marketing with an almost-triple major in Chinese.  My ear guided my choices.  Plus, I had no concept of environmental science or ecology as a career.   

For my language requirement, I arrived at the packed 102 Spanish class and the only way to remain anonymous was to slink into the very last seat in the long line-up of desks.  I couldn’t understand a word the teacher said from that distance.  I thought, “wow, my Spanish sucks” and promptly dropped out.  That quarter I found out that the university had 1-on-1 Mandarin Chinese language courses.  I signed up for 3 credits, no pressure, self-paced.  The experience was phenomenal and I continued to take Chinese classes through the graduate level over the next two years.  I just had the feeling that China would become a super power in 20 years.  My fortune was that not many students were signing up for Chinese language classes at the time so there were only five to six students per class.  This was perfect – to sit around a small table so I could read faces and hear enough.   

Fast forward to my corporate career at Wal-Mart HQ in Bentonville, AR with fresh MBA in hand in the information systems and global procurement divisions as a business analyst and strategist.  I was able to use my Chinese and trained suppliers and associates on business analysis systems that we developed in Bentonville – all over Asia (China, Taiwan, Korea, Singapore, Hong Kong), Brazil, Hawaii, and Dubai.  My career was phenomenal and the trajectory was headed upwards, but I ended up having six different managers within seven years which didn’t allow enough time for advocacy-building and mentoring relationships to blossom.  I never mentioned my hearing, and at that point I still didn’t have hearing aids because the issue had been buried since I was eight.  I’m sure others noted something different about me….and they probably weren’t aware that I saw their subtle facial expressions when they thought I wasn’t looking.  But I was phenomenal at putting cross-disciplinary teams together and generating ideas to solve complex problems.  I worked with others to figure out innovative ways to weave systems and business processes together to cut down the lead time from product development to purchase order creation.  The rest was for the logistics team to handle, which they did spectacularly.   

I was in Hong Kong on an overseas assignment when 9/11 occurred.  At one point after returning stateside, I provided a flow chart that was shared by my IT managers with the US government that helped them to understand how Wal-Mart efficiently collaborated with suppliers by supplying data freely.   They had noticed that after 9/11 the stores closest to the trade towers were able to maintain adequate dog food supplies for rescue dogs, even when the rest of the country was at a stand still.   

The last six months before I took a leave of absence I was an initiating member of the China environmental team that examined climate change and product life cycle issues, and I developed a balanced scorecard for executives, put together a green bag luncheon series, and was active in several other environmental working groups.  At the same time, I was pigeon-holed into an accounting position (that was never on my career goals statement!).   

My career goal was to become an international executive but during a career development meeting a VP told me, “but women usually stay at home and raise the kids”.  I’m convinced that the time-lag it took me to hear what he was saying, which shocked me into silence upon realizing what he said, saved his pretty face.  Wow, how did I let someone get away with that comment!  I didn’t even have a husband or kids!  At the time, most expats were married males with at least a kid or four to put into private schools while overseas.  What a bargain they missed overlooking talented single females, but then, we didn’t look like leadership so we didn’t fit the profile.  

At that time I decided that if I was not traveling, and I loved the environmental issues so much, how would I become a VP of global environmental sustainability without a science background?   

I packed my bags and headed back to the university on a leave-of-absence, and my first NSF fellowship a year later sealed the deal.  I was able to cut the umbilical cord from the corporate world and I’m forever grateful to the OSU Chinese Dept., my master’s advisor, and the National Science Foundation.  I am thrilled with that decision because when you are so deep into the interests of the billions for pennies, and under stress that makes you sick, you lose sight of what is really important in life.  I was appalled when I considered the pollution emitted from China factories directly into the atmosphere and aquatic environments, and flip flops and plastic beach balls that sold for a dollar but remained in the environment for thousands of years, all in the name of low prices for Americans.   

Enough was enough; I had to learn how natural ecosystems worked before anything.  You lose track of yourself, family, and the living environment when you are in the corporate rat race.  I was once termed a “butterfly” because I networked with corporate leadership and the hard-working busy bees to brainstorm solutions, but now this butterfly was ready to migrate.  I’m so glad I let my VALUES and magnetic compass guide my second career. 

While in graduate school I spent half of my time conducting stream ecology research in mountain regions and glacier-melt streams in a small Tibetan village in the Three Parallel Region of SE Tibet.  I acquired my first pair of hearing aids around the second year of my Ph.D.  I went to an audiologist because my roommate that summer mumbled constantly and it was driving me crazy.  When the audiologist, with his thundering New Zealand accent asked me “now how are you going to become a CEO with those ears”? I realized I really needed help.  With my hearing aids, music suddenly had a third dimension, and I heard rain drops, keys, footsteps, book pages fluttering, key board tapping, and many other sounds for the first time.   

My hearing aids helped tremendously, but they are not like putting on a pair of glasses.  It takes time to retrain your mind, and it will never be as good and immediate as a pair of glasses but they can be a game changer if you give your mind time to comprehend and adjust to what you are hearing.  I completed my Ph.D. in 2017 and am currently an NSF postdoctoral fellow in biology conducting supraglacial microbial ecology research. I was a Knauss Fellow at US Geological Survey, taught at Middlebury School of the Environment in China, Kenyon College, and Ohio Wesleyan University, and have mentored many students.

What advice would you give your former self? 

This is actually a reminder to my current self to advocate for policy change and insurance coverage for hearing aids (in particular for congenital and disease-caused deafness).  Why does a graduate student/terrified teaching assistant need to pay ½ of her low-income stipend for six consecutive months to cover a tool she needs to be able to perform her job (e.g., hear student questions, gain confidence in the classroom, pick up ancillary information, network with other graduate students, hear lectures)?  For those who have a hearing anomaly that requires the most up-to-date technology, we should consider providing new hearing aids at least every 5 years, and more frequently if there is a radical technology breakthrough.  After 10 years of daily use and tender care, my first pair wasn’t doing a thing.  I didn’t realize this until I got a new pair.  This should be considered for the future health and competitiveness of our nation.  Additionally, training for all Americans to understand the issues faced by those who are profoundly Deaf and those who live with deafness would help in creating an inclusive and understanding country.  

Any funny stories you want to share?

Before hearing aids, I constantly performed mental gymnastics to figure out what everyone was saying because what they were voicing seemed nonsensical.  If I could remember everything my mind first “heard” I could be a stand-up comedian.   Even with hearing aids, misunderstanding words is a frequent occurrence because hearing aids can never solve the ear-brain connection, although they can greatly reduce the time lag to solve the puzzle.    

When I was heading to the gym one day, listening to NPR in the car, Ann Fisher was talking about eating bacon as a huge problem affecting young people, and I wrestled with this for a couple of minutes trying to figure out why young people eating bacon was currently such an issue.  First, young people don’t typically get atherosclerosis, and since when did bacon become such a hot food item? Then it suddenly came to me — she was talking about vaping!  Aha, now that made sense.   

The irony about all this is that as everyone’s hearing is on the decline with age, mine will probably be the best at age 90 because with every few years, the technology to support cookie bite hearing losses becomes better.  I heard new sounds with my second pair of hearing aids, and practically ran for cover as I heard “Pterosaur screeches” before my mind converted them into black bird caws.  Imagine what I might be hearing at age 90. 

Presentando The Mind Hears [La Mente Oye] a académicos de habla hispana

-translated by Ana

Our goal for The Mind Hears is to have it serve as a global resource for deaf and HoH (hard of hearing) academics. Though countries differ markedly in the degree of resources provided to deaf/HoH individuals, our hope is that this blog can be a refuge and forum for all, regardless of where you are. To date, however, most of our blog contributors and followers have been in the US and Europe. Taking advantage of the fact that Ana is Colombian, we have reproduced our Mission Statement here in Spanish in the hopes of reaching our Spanish-speaking friends and colleagues worldwide. We welcome help with translating our mission statement to other languages.

En el año 2018, Michele Cooke y yo, ambas profesoras en la Universidad de Massachusetts, Amherst, USA, decidimos empezar un blog que reflejara nuestras experiencias como personas con sordera en un ambiente académico. Así nació “The Mind Hears [La Mente Oye]”. Dada nuestra localización geográfica, las entradas del blog han sido – hasta ahora – publicadas en inglés. Con la esperanza de que este blog llegue a ser un recurso global para personas sordas trabajando en universidades, traducimos aquí la misión del blog al español. Esperamos que esto lleve a nuestros colegas de habla hispana a contribuir entradas al blog en el futuro.

Misión

Este blog está escrito por y para académicos en cualquier etapa de su carrera con algún grado de sordera. Aquí usamos el término “sordo” para representar a todas las personas con discapacidad auditiva, independientemente del grado de sordera y del modo de comunicación preferido (ya sea oral o por lengua de señas). Los objetivos de este blog son:

• Proporcionar un foro para la colaboración abierta entre académicos sordos  
• Compartir estrategias para prosperar con sordera en el mundo académico 
• Fomentar una red de académicos sordos que promuevan estrategias de comunicación inclusivas en las instituciones académicas.

¿Por qué un blog?

Como académicos sordos, continuamente hemos enfrentado obstáculos en el camino al éxito profesional en entornos diseñados para y por personas sin discapacidades auditivas. Nuestras experiencias no han sido todas iguales. Dependiendo de  nuestros antecedentes/proveniencia y de las instituciones en las que nos encontramos, es probable que tengamos diferencias en acceso a recursos y en la capacidad de abogar por si mismos. Debido a que la sordera puede ser una discapacidad invisible, hemos a menudo perdido oportunidades para reconocernos y aprender estrategias efectivas los unos de los otros. A través de este blog, esperamos alcanzar a académicos sordos y con problemas de audición en todo el mundo, tanto para reducir el aislamiento, como para armar una “caja de herramientas” comunitaria de recursos e ideas. La sordera es variable y puede afectarnos de muchas y diferentes maneras, pero a través de la experiencia compartida del blog, esperamos brindar algo de valor a todos aquellos que visitan y contribuyen a nuestras discusiones.

¿Por qué académicos?

Como académicos, estamos involucrados en muchas actividades que requieren comunicación continua, a menudo con colegas y estudiantes oyentes. Dictamos clases, presentamos seminarios, participamos en comités y páneles de asesoría, moderamos sesiones de discusión y dirigimos reuniones de grupo, participamos en actividades de divulgación pública y nos comunicamos con la prensa. Muchos de los impedimentos a la comunicación que se presentan en estas actividades son exclusivos al entorno académico — y el éxito de todos los académicos, oyentes o sordos, depende de la comunicación productiva en estas situaciones. Sin embargo, los académicos sordos a menudo no encontramos soluciones adecuadas para los obstáculos a la comunicación: nuestros audiólogos no tienen suficientes clientes académicos, y las oficinas de servicios para discapacitados en las universidades están diseñadas para servir principalmente a los estudiantes de pregrado (no profesores, estudiantes de posgrado u otros académicos). Al centrarnos en la comunidad académica sorda, particularmente a niveles después del pregrado, tenemos la intención de crear un recurso personalizado que ayude a todos los académicos que se identifican como sordos a alcanzar nuestro potencial profesional.

¿Por qué “The Mind Hears [La Mente Oye]”?

El título de nuestro blog proviene de una carta escrita por el autor Víctor Hugo al educador sordo, Ferdinand Berthier. Hugo escribió:

“¿Qué importa la sordera del oído, cuando la mente oye? La única sordera, la sordera verdadera, la sordera incurable, es la de la mente.”

Estas líneas encapsulan la poderosa idea que nuestro potencial para contribuir al ámbito académico, al conocimiento y a la sociedad no está limitado por nuestra capacidad o incapacidad de escuchar sonidos. Las dificultades que surgen al trabajar en entornos académicos dominados por la audición se pueden enfrentar con creatividad y resiliencia, las cuales son características de la mente. Las herramientas que las personas sordas usan para facilitar la comunicación, incluyendo la lengua de señas, la lectura labios, el uso de audífonos, los subtítulos y los implantes cocleares, por nombrar solo algunos, ilustran el potencial ilimitado del ingenio humano. La declaración de Hugo también refleja nuestra convicción de que la colaboración con la mente abierta a nuevas ideas, a la inclusión y a aquellos que abordan las cosas de manera diferente a la nuestra, puede beneficiarnos a todos. Ya sea que nos hayamos criado usando lengua de señas en la comunidad Sorda, o que recientemente hayamos perdido la audición, todos los que trabajamos en el mundo académico hemos desarrollado formas de ser exitosos. A veces podemos ver beneficios en nuestra sordera (por ejemplo, Deaf Gain), y otras veces nuestra sordera puede ser una carga no deseada (por ejemplo, Conquering faculty meetings (or not…)). Este blog es un hogar para todas estas perspectivas y experiencias. Esperamos que hallen en este blog un lugar de encuentro gratificante de mentes verdaderamente empoderadas, ingeniosas y abiertas.

Profile: Elli Harpum

Location: UCL, London UK 
Field of expertise: Quantum Physics
@victorianphysic

photo credit: Hannah Coleman

Tell us about your background

I have had hearing loss since I was 14 months old, having glue ear treated with grommets that led to scarring on my ear drums. I lip read as a child and this covered my hearing loss until I was in Sixth Form, when I contracted a severe ear infection in both ears. After treatment, I spent several years trying to find the cause of my hearing loss, but it wasn’t until after I had finished my BSc and MSc that I started to become involved in the Deaf community. My family are all hearing, and we are Christians. My brother is learning BSL and the rest of the family have all indicated that they would like to learn. I went to a local comprehensive, and then to a boarding school for sixth form where I was a day pupil. I then went to university in Cardiff for my BSc, and UCL for my MSc and am now working on my PhD.

How did you get to where you are?

I have always wanted to study Physics; my earliest memories are from stargazing and when I discovered I could study space as a career when I was 12 I was ecstatic. As I learned more Physics, I realised that space wasn’t even my favourite sub category of Physics- that belonged to magnetism. A family friend started a PhD in my teens and that was when I was determined to do one myself, in Physics. All I ever wanted to do was study Physics all the time. I wear an insulin pump, which is affected by magnetic fields. My biggest concern was that I would have to adapt my diabetes treatment so that I could study what I wanted to.

What is a professional challenge you have faced related to your deafness? How have you mitigated this challenge?

As I progressed through my BSc I realised that other people’s perceptions of me were always going to be my biggest challenge; for some reason my disabilities are the thing that people think are going to prevent me from achieving my goals. To mitigate this, I do what I do and I do it well. Just because I have a different work pattern or have to take extra days off when my diabetes gets in the way or I have another ear infection doesn’t mean I’m not an excellent physicist.

What is an example of accommodation that you either use or would like to use in your current job?

I work from home (which started way before the pandemic!) and am allowed to work flexible hours. I have captioners for video meetings, who have been trained in the vocabulary that is used in my field to make them much more accurate than automatic captions. 

What advice would you give your former self?

You work differently to other people, and that doesn’t make you wrong or worse than anybody else, or not able to be a Physicist. You are an excellent problem solver. Go to the GP and get treatment for depression and anxiety. It is not a failure to need help. You will feel so much more yourself when your brain chemicals are balanced properly.

Any funny stories you want to share?

In my undergrad, I had concessions for my hearing loss, like I sat near the front of the lecture hall, etc. I was also allowed to ask lectures to shave their beards if it got in the way of lip reading!

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Short bio:

Elli is a Quantum Physicist based in the UK. She is deaf, diabetic and disabled, and uses a wheelchair. Elli also wears an insulin pump with continuous glucose monitoring sensors, which can be a problem around magnets, her main research focus! Despite having multiple hearing problems and operations since childhood, she was only diagnosed in June 2020 with hearing loss, but has embraced her deaf identity since then, getting involved in Deaf Rainbow UK, her local Deaf Association and learning BSL. 

Elli is a passionate advocate for disabled academics and has spoken at several events about being a disabled woman in Physics. 

Elli did her BSc in Physics at Cardiff University, and her MSc at UCL. She is currently on a medical break from her PhD in Quantum Physics but intends to return to academia one day. In the meantime, she is writing a series of picture books about her disabilities for her friend’s daughter and a novel about being diagnosed and discovering the Deaf community in early adulthood, learning BSL, tutoring maths and physics, and being a Guide leader on Zoom. 

Elli is married to Sam, and they live in Cambridge, UK. Elli is currently persuading Sam that they need an academic cat!

Dear Students: Listen Up. Like, for Real.

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A love letter from your HoH Professor

Hi folks. I can’t wait to learn with you this semester. But first, an admission before we can get started. And I call this an admission because it feels like I’ve done something wrong, that I’ve made a mistake to which I must confess. Apologize? Confess? Perhaps it is both.

I am deaf. 

But I have done nothing wrong. (I must remind myself of this.) 

Well, almost deaf. I use the word “deaf” to placate the hearing; when I use the phrase “hard of hearing” with hearing folks it is too often misinterpreted as an invitation to a needling Q&A session. The word “deaf” is just a more concrete, absolute word for the uninitiated to accept. So “deaf” it is. But I’m not deaf—I can hear, barely. 

Surprised? I thought so. I am, too. 

When I was your age, I sat in the back row of the classroom, mostly silent, in denial and driven by fear. 

Look at me now: loud, confident, witty, encouraging in our classroom each day. Standing at ease, fielding questions, strolling the classroom as you ponder, think, write. Crushing your stereotypes and assumptions about what it means and looks like to be disabled—beautiful, smart, funny. And yes, I know I’m the one person in your life besides your grandpa that wears hearing aids. 

Your curiosity about my deafness is endearing but exposes the limitations of your experience. The first and (usually only) question: How did it happen? Why are you deaf? 

Wouldn’t I love to know. Like there was a playground mishap and now a little scar on my eardrum that blocks some sound from going in and out. No, children. No, there is no exotic origin; no riveting nor heartwarming story. Deaf for me just is. Has been. Will always be.

Back to the classroom. I’ll let you in on the best-kept secret of my trade because we need to talk about this if our time together is going to matter. 

Great teaching starts with trusting students. Think back: I bet the best teachers that you’ve had, at times, let go of their control in the classroom. They understood that classrooms are a space for collaborative invention. They didn’t talk at you, they learned with you, even abandoning a mediocre lesson if it meant the reward—your engagement and investment—was worth the risk of class failing extravagantly as it unfolded. Great teachers trust their students to contribute to the classroom as knowledgeable, interested peers. And again and again, I’ve seen students rise to this challenge they’re given and thrive.  

But I think that trusting students looks a little different for teachers with disabilities, like me. 

No matter how student-centered or democratic a classroom dynamic is, professors always have power over students. But what if it’s the other way around? What if a disability puts the professor at the mercy of her class?  What if I’m at your mercy?

Is there anything as vulnerable as a deaf person standing in front of an expectant audience? One that is looking to be led, to be given something (knowledge—something so abstract, fragile, personal)? Sometimes my colleagues tell me about their teaching nightmares: showing up naked to class; going to the wrong classroom; being forced to teach a class on which they know nothing about; showing up to take a test for which they haven’t studied. This is anxiety working itself out. The anxiety of a HoH professor is palpably different from this. We can prepare and utilize the latest microphones and other accommodations, but it always happens. Being exposed, I mean.  

It happens often. A student raises their hand and offers a question. I’m excited: questions mean students are listening and engaging. It also means I’ve created a classroom in which they feel comfortable and vulnerable. They trust me. But instead of a question, I hear muffled patches about analysis and … argument, … I think. 

Crap. Time to sweat. There’s a host of solutions and I need to flip through them all to 1) keep the cadence going and 2) assure the student doesn’t feel awkward. Do I:

• Ask the student to repeat themselves? Power imbalance makes that tricky.
• Ask a student closer to me to “translate”–basically re-stating what the first student said? There’s no guarantee I’ll understand the translator; there’s additional burden on folks in the front rows that they didn’t ask for. 
• Play pretend: “That’s a great question. How about I offer it to the class first to see what your classmates have to say?” Or defer and delay: “That’s a great question. How about we chat after class about that?” But what if they asked a simple yes/no question? Awkward.
• And, recently, ask the student to briefly pull down their mask so I can read their lips while they talk? (Side note: the painful, masked-up hell of this pandemic is worthy of another letter.)

Over the years, attentive friends and family members have learned to know and even expect “the look;” the exact facial expression I make when I have no clue what someone is saying. I merely had to turn to them, and they’d repeat (this is also the second option, above). This degree of trust took years to build. 

As the room sits silently waiting for my answer, I’ve got “the look” on my face, but not a single student understands. Our classroom was spirited, brisk, and it’s now still and all eyes on me. 

Which option is safe? On whom do I call? Who can I trust? The nightmare plays out yet again.

You registered for my class, but you didn’t sign up to accommodate and well, here I am, broken and all. So here I sit, writing this letter, warning you about the role you’re about to take on whether you like it or not: my teacher. 

Yours, 

Professor Heaser

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Sara Heaser is a Lecturer of English at the University of Wisconsin La Crosse, where she specializes in basic/co-requisite and first-year writing curriculum, pedagogy, and program development. Her writing about teaching has been featured on the Bedford Bits blog, the Journal of the Scholarship of Teaching and Learning, and Composition Studies. Her favorite aspects of her job are mentoring undergraduate education students and new teachers, tutoring adult learners, and teaching first-year, first-semester writing students. She is an alum of the Dartmouth Summer Seminar for Studies in Composition Research and Winona State University.

New Year’s Resolution 2022: Making your in-person and remote workplaces accessible for your deaf/HoH colleagues

The new year brings a fresh start to our lives; it’s a natural time to reflect on the year past and make plans for the coming year. In what is becoming a The Mind Hears New Year tradition (see posts from 2019, 2020, and 2021), we have updated our list of recommendations for making your workplace accessible. You can view and download the full list of recommendations for making your in-person and remote workplaces accessible for your deaf and hard of hearing colleagues at this link. Below we provide an outline of the best approaches for increasing workplace accessibility and provide links to blog posts that explore particular aspects in detail.

Universally design your workplace: Our spaces become more inclusive for all when we improve access for any subgroup of our community. Consequently, by increasing the accessibility of our workplaces for our deaf and hard of hearing colleagues, we create a better workplace for everyone (see post on the impact of the Mind Hears). This includes hearing folks who have auditory processing disorder, use English as their second language, or are acquiring hearing loss during their careers. Chances are that someone in your department has hearing loss, whether they’ve disclosed this or not, and will benefit from your efforts to make your workplace more accessible (see post on Where are the deaf/HoH academics). This is why you should universally design your workplace now and not wait until someone who is struggling asks you to make modifications.

Sharing the work: With a google search you can find several resources on workplace accessibility for deaf/HoH employees, such as the Hearing Loss Association of America’s (HLAA) very useful employment toolkit. One drawback of these resources is that nearly all of the suggestions are framed as actions for the deaf/HoH employee. While deaf and hard of hearing academics need to be strong self-advocates and take steps to improve their accommodations, our hearing colleagues can help us tremendously by sharing the work and not expecting us to bear all of the burden of creating accessible workplaces. Speech reading conversations, planning accommodations and making sure that technology/accommodations function is never-ending and exhausting work that we do above and beyond our teaching, research, and service (see post on making an impact at high stakes conferences, post on conquering faculty meetings, and post on teaching very large classes). Your understanding and your help changing our workplaces can make a huge difference to us.  For example, if a speaker doesn’t repeat a question, ask them to repeat, even if you heard the question just fine. The people who didn’t hear the question are already stressed and fatigued from working hard to listen, so why expect them to do the added work of ensuring speakers repeat questions (see post on listening fatigue and post on the mental gymnastics of hearing device use)? Repeating the question benefits everyone. The changes you make today can also help your workplace align with equal opportunity requirements for best hiring practices (see The Mind Hears blog posts about applying for jobs when deaf/HoH hereand here).

One size doesn’t fit all: If a participant requests accommodation for a presentation or meeting, follow up with them and be prepared to iterate to a solution that works. It may be signed interpreters (see post on working with sign interpreters and post on networking with deaf colleagues who use interpreters), oral interpreters, CART (see post on Captions and Craptions), or FM systems (see post on Using FM systems at conferences). It could be rearranging the room or modifying the way that the meeting is run. Keep in mind that what works for one deaf/HoH person may not work for another person with similar deafness. What works for someone in one situation may not work at all for that same person in another situation, even if the situations seem similar to you. The best solution will probably not be the first approach that you try nor may it be the quickest or cheapest approach; it will be the one that allows your deaf and hard-of-hearing colleagues to participate fully and contribute to the discussion.

Want to be a better ally and make your workplace accessible for your deaf and hard of hearing colleagues? Follow this link to read our list of recommendations. We welcome your comments and suggestions either to this post or directly within the document at this link.